Frequently Asked Questions
Computer reuse and recycling companies have an array of terms and conditions with items they will and won’t collect. We have found over the years that a lot of inquiries we receive ask the same questions, with this in mind we have put together our most common frequently asked questions that should hopefully go some way to answering regular concerns.
Most recently we have noticed a grey area among new clients, the major concern being what principles we undertake once we collect redundant equipment and the impact this will have on the environment. A lot of companies are reluctant to be fully transparent but at LoopCR we want to assure there is complete trust in our process. We plan to continually add to our FAQ list to cover elements before and after collections, ensuring we remaining open and honest about our business objectives.
What items do you collect?
We collect System Units, Laptops, Monitors, Printers, Keyboards, Mice, Cables, UPS and UPS Batteries. We are also able to take other electrical or electronic goods.
What items don’t you collect?
Unfortunately, there are some types of electrical equipment we are unable to handle, usually “white goods” such as fridges, washing machines and so on. There are also some types of equipment that we will need to charge for removal, such as fluorescent tubes.
How much does it cost for you to collect my unwanted electrical equipment?
Our service to customers in Kent is free. However, we reserve the right to charge for services outside of Kent based on distance and the expected amount of equipment to be collected.
Are the drives disposed of under current regulations for data destruction and do we receive a confirmation of destruction?
We currently operate DBAN that uses the DOD5220 standard (plus other similar ones) and GPARTED to reformat hard drives after being wiped. An inventory and Data Destruction Certificate will be emailed once the data destruction has been completed (usually within 2 to 3 days after the collection).
Do we receive any money in return for the disposal of assets?
No – this is so we can keep the cost as low as possible, a lot of our clients are schools and it will be better for them to use the money on the children, the time it takes to work out and agree the amounts means that we will (potentially) need to store the items for a lengthy period and it means we can also include low return items like CRT monitors (see below).
Is there facility to dispose CRT monitors or TV’s for free?
Yes – these items are taken on the basis that they are computer equipment and we don’t want our customers having to go elsewhere for a part of the order.
What details do you need me to provide to arrange a collection and what times do you collect?
Details we require to arrange a collection include:
- Company Name and Address
- Contact Name
- Phone Number
- Email Address (to send documents)
- A choice of dates will also be useful
Our collection times are AM (between 10:30 and 11:00) and PM (between 14:00 and 14:30). We will supply a Waste Transfer Note on the collection date.